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Full payment is required at time of purchase. For in-store purchases, we accept payments by Credit Card, Debit, and Cash. If you’d like to finance your purchase on our Ashley Gold Card, a minimal deposit of your delivery fee, administration fee, and taxes will be required. Financing terms will depend on the type of plan you’ve chosen and have been approved for OAC. You’ll find complete details on our Consumer Finance Company Terms and Conditions.
CANCELLATIONS AND RETURNS
You are free to cancel your order prior to delivery or pick-up within 72 hours of purchase (furniture and mattresses). After 72 hours, any request to modify or cancel your order will be at the discretion of our Sales Manager and an administration fee can occur. No returns can be accepted on pillows, sheets and bedding due to hygienic reasons. Any Product Protection Plan Care Kits will be refunded if the un-opened package is returned to our store. Refunds are processed with the same method of payment (excluding cash where reimbursement will be via company cheque within 7-10 business days).
GETTING YOUR PRODUCT
You may pick up your product from our Whitehorse warehouse (may be different from store location) or, if more convenient, you can purchase our professional delivery services.
Our delivery options provide you with much more than just delivering your product to your home. Depending on what level you choose, we will open, assemble, and inspect your product for you. Our delivery teams are careful to protect your product and your home during delivery, but we do ask you to read the Delivery information provided. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not home when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse location. The recipient present at the time of delivery must be of legal age.
When your order arrives, please inspect the product carefully. If there are any issues, please advise our delivery team at time of delivery or contact your sales associate at 867-668-7575. When picking up product from our store or warehouse, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick-up, please remember that you will be responsible for the assembly of all product. In the event that you find any defect or damage, you’ll need to report the problem within 24 hours and return the damaged item with the packaging to the original pick-up location for resolution.
HOLDING YOUR PRODUCT
We will order the product for you to arrive on time for your requested date. In the event that you need to move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. The product will be held for a period of 7 days past your original date. After 7 days your product may be released and re-ordered.
POST SALES SERVICE
We stand behind the products we sell and provide warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty or Product Protection Extended Service Plan warranty periods, please call us right away at 867-668-7575.
90 NIGHT COMFORT GUARANTEE
When you purchase our 90 Night Comfort Guarantee you can exchange your mattress (boxspring excluded) within 90 nights from date of delivery. Complete details are included in your guarantee certificate.
PEACE OF MIND PROMISE
When you purchase our Protection Plan Warranty and do not use it, the value of the warranty or a portion of, can be used as a Credit applicable on a future purchase of regular priced furniture or bedding. Details are included in our Peace of Mind Promise Certificate.
All clearance product is sold “as is” and without a manufacturer’s warranty. No returns, re-selections or exchanges of clearance product are possible and they are not eligible for the 90 Night Comfort Guarantee.
We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact us at firstname.lastname@example.org or in writing to Ashley HomeStore, #3-303 Ogilvie Street, Whitehorse, Yukon Y1A 2S3 to be removed from our marketing lists. Please note: if you are removed from our lists, we cannot offer you the opportunity to participate in customer appreciation sales and promotional offers. Once again, thank you for choosing Ashley HomeStore.